Delivery Timelines

• Domestic shipping typically takes 1–5 business days depending on origin and destination.
• International shipping typically takes 5–21 business days depending on country and mode.
• Express services may offer same-day or next-day options in supported regions.
• International estimates can extend when customs inspections are required.
• Delays caused by authorities, weather, or force majeure sit outside standard transit promises.

Packaging Requirements

• Goods must be packed to withstand the chosen transport mode.
• Fragile items need clear labels and cushioning.
• Liquids require leak-proof primary packaging and a secondary barrier.
• Perishables need temperature-ready packing; ask before booking cold chain.
• Professional packing can be arranged on request.

Prohibited Items

• Illegal substances and undeclared controlled goods.
• Weapons, ammunition, or explosives without proper licensing.
• Counterfeit or trademark-infringing goods.
• Live animals except through the dedicated pet service with prior approval.
• Currency, precious metals, or negotiable instruments above declared limits.
• Items that violate origin or destination import/export law.

International Shipments

• International cargo may be inspected by destination customs.
• The shipper is responsible for accurate descriptions and values.
• Duties and taxes are the consignee’s responsibility unless DDP is agreed.
• Brokerage support is available on request.
• Some destinations have extra restrictions; we will flag them when known.

Insurance & Liability

• Basic carrier liability is weight-based unless extra cover is purchased.
• Additional cargo insurance is recommended for high-value goods.
• Damage or loss claims should be filed within 7 days of delivery.
• Liability is limited to the declared value and the cover purchased.

Cancellations & Changes

• Cancel before dispatch whenever possible.
• Cancellations after dispatch may incur a handling fee.
• Address changes after pickup can add cost and time.
• Contact support immediately with your tracking code to request a change.

Questions? Visit our Contact page or email support@trackingwebscript.com.